Effective Date: 2024-03-01

At AuctionAssist.com.au, we are committed to protecting the privacy and confidentiality of our users. This Privacy Policy outlines how we collect, use, store, and disclose your personal information when you use our car auction platform. By accessing and using AuctionAssist.com.au, you consent to the practices described in this policy.

Information We Collect

1.1. Personal Information: We may collect personal information from you when you register an account, participate in auctions, make inquiries, or interact with our website. This may include your name, contact details (such as email address and phone number), payment information, and any other information you provide to us.

1.2. Log Data: We collect standard log data, including your IP address, browser type, operating system, referring/exit pages, and timestamp, to analyze trends, administer the website, track user movements, and gather demographic information.

1.3. Cookies and Similar Technologies: We may use cookies, web beacons, and similar technologies to enhance your browsing experience and personalize our services. These technologies collect information such as your preferences, session data, and device information.

How We Use Your Information

2.1. Service Provision: We use your personal information to provide and improve our services, including facilitating car auctions, processing transactions, and communicating with you regarding your account and auction-related activities.

2.2. Communication: We may use your contact information to send you administrative messages, updates, newsletters, and promotional materials related to AuctionAssist.com.au. You can opt out of receiving marketing communications at any time.

2.3. Analytics and Personalization: We analyze user behavior and preferences to understand and enhance our website's functionality, usability, and content. This may include personalizing your experience, displaying targeted advertisements, and providing relevant recommendations.

2.4. Legal Compliance: We may use and disclose your information as required by law, court order, or government regulations, or to protect our rights, property, or safety, or the rights, property, or safety of others.

Information Sharing and Disclosure

3.1. Third-Party Service Providers: We may share your personal information with trusted third-party service providers who assist us in operating our website, conducting auctions, processing payments, analyzing data, and providing support services. These service providers are bound by confidentiality obligations and are prohibited from using your information for any other purpose.

3.2. Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity or successor company. We will notify you via email or prominent notice on our website in such cases.

3.3. Aggregated and Anonymized Data: We may aggregate and anonymize your information for statistical and analytical purposes. This data does not personally identify you and may be shared with third parties for research, marketing, or other lawful purposes.

3.4. Consent: We will obtain your consent before sharing your personal information with third parties for purposes not covered by this Privacy Policy.

Data Security

4.1. We implement appropriate security measures to protect your personal information from unauthorized access, loss, misuse, or alteration. However, please note that no data transmission or storage method is 100% secure, and we cannot guarantee absolute security.

4.2. It is your responsibility to keep your account login credentials secure. Please refrain from sharing your account information with others and promptly notify us if you suspect any unauthorized access to your account.

Your Rights and Choices

5.1. Access and Correction: You have the right to access, update, and correct your personal information. You can review and edit your account information by logging into your AuctionAssist.com.au account or by contacting our customer support.

5.2. Data Retention: We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

5.3. Opt-Out: You can opt out of receiving marketing communications from us by following the unsubscribe instructions provided in the communication or by contacting us directly.

4. Your obligations as a User

(a) You agree to comply with the following:

(i) you will use the Services only for purposes that are permitted by:

(A) the Terms; and

(B) any applicable law, regulation or generally accepted practices or guidelines in the relevant jurisdictions;

(ii) you have the sole responsibility for protecting the confidentiality of any password and/or email address. Use of your password by any other person may result in the immediate cancellation of the Services;

(iii) any use of your registration information by any other person, or third parties, is strictly prohibited. You agree to immediately notify Auction Assist of any unauthorised use of your password or email address or any breach of security of which you have become aware;

(iv) access and use of the Website is limited, non-transferable and allows for the sole use of the Website only by you for the purposes of Auction Assist providing the Services;

(v) you will not use the Services or the Website in connection with any commercial endeavours except those that are specifically endorsed or approved by the management of Auction Assist;

(vi) you will not use the Services or Website for any illegal and/or unauthorised use which includes collecting email addresses of Members by electronic or other means for the purpose of sending unsolicited email or unauthorised framing of or linking to the Website;

(vii) you agree that commercial advertisements, affiliate links, and other forms of solicitation may be removed from the Website without notice and may result in termination of the Services. Appropriate legal action will be taken by Auction Assist for any illegal or unauthorised use of the Website; and

(viii) you acknowledge and agree that any automated use of the Website or its Services is prohibited.

Children's Privacy

6.1. AuctionAssist.com.au is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If you believe that we have inadvertently collected information from a child, please contact us, and we will take appropriate steps to delete the information.

Changes to this Privacy Policy

7.1. We may update this Privacy Policy from time to time to reflect changes in our privacy practices or legal requirements. We will notify you of any material changes by posting the updated policy on AuctionAssist.com.au or by sending you a notice via email or other means.

8.1. If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at [insert contact information].